18005567677 (2024)

FAQs

What is the 1-800 number for Kaiser in California? ›

If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free).

If you still have a question, please call the Provider Assistance Unit toll-free at 1-888-767-4670.

Employees may contact the Regional Human Resources Command Center at (855) 599-9922. Physicians may contact the TPMG Physician Benefits Team at (510) 625-6600. The EAP offers a free and confidential service for all Kaiser Permanente employees and their dependent family members.

Customer Service:

Call 1-888-225-7202 (TTY 711), Monday through Friday, 8 a.m. to 6:00 p.m., Eastern time.

For more information, call our Member Service Contact Center 24 hours a day, seven days a week (except closed holidays, and closed after 5 p.m. the day after Thanksgiving, after 5 p.m. on Christmas Eve, and after 5 p.m. on New Year's Eve) at 1-800-464-4000 (TTY users call 711).

Contact your agent for personalized help. You may also call Kaiser Permanente Customer Support at 1-800-423-3473 or call Covered California at (800) 300-1506.

All health plans are required to have an internal process for health plan members to file complaints and receive a response within 30 days. Call Kaiser's “Member Services Department” at 1-800-464-4000 to file a complaint.

Ozempic is covered under the prescription drug benefit for weight loss ONLY for Kaiser Northwest members with coverage for medications used to treat weight loss. Others pay member cash price. Contact Pharmacy Services in your home region to confirm your benefits for weight loss medications.

The office responsible for provider disputes is the Department of Research and Resolution, Kaiser Foundation Health Plan, Inc., Claims Administration Department, P.O. Box 7006, Downey, California 90242-7006.

What is Kaiser Northern California grievance phone number? ›

If you prefer, you may file a grievance online at kaiserpermanente.org, in person at your local Member Service office, or by phone by calling 1-800-464-4000. PLEASE EXPLAIN HOW YOU HAVE TRIED TO RESOLVE THIS ISSUE WHAT WOULD YOU CONSIDER A PROPER SOLUTION TO THIS ISSUE?

Greg Holmes is executive vice president and chief human resources officer of Kaiser Foundation Health Plan, Inc. and Hospitals. In this role, Holmes drives national human resource strategy and operations.

Oakland, CA

Kaiser Permanente / Headquarters

To find out more about claims, call Customer Service at: 1-888-225-7202 (TTY 711).

Please contact our Member Services number at 1-800-443-0815 for additional information. (TTY users should call 711.) Hours are 8 a.m. to 8 p.m., 7 days a week.

Nurse Advice Line

You can speak directly with a nurse regarding advice for an adult at (707) 393-4044 or for pediatrics at (707) 393-4033.

To speak to a Kaiser Permanente Medicare specialist who can guide you through our plans and help you make the choice that's right for you, call 1-877-231-4833 (toll free) (TTY 711), 8 a.m. to 8 p.m., 7 days a week. You can also see plan benefits on kp.org/medicare.

Call us to connect to care, services, and support near you:

To make an appointment, call 1-833-KP-WITH-U or 1-833-579-4848 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.